Broadband and WiFi Terms and Conditions

We know Wi-Fi is super important to you.  You need it to be fast, reliable and ready to go when you’re studying hard. BigAir provides all of our internet services under the Connectmy.net brand and we want to make sure you know what you’re getting before you arrive.  So, if you need some more details, the juicy stuff’s below!

The Wi-Fi connection in the building is 100Mbps per person and is included in your rent.

BigAir installs pervasive, full site Wi-Fi with coverage in all bedrooms, shared cluster areas, public communal areas and staff areas as agreed with The Student Housing Company.

The signal strength of the Wi-Fi service should be -65dBm to the centre of the room.

The level of bandwidth is affected by the device which is accessing the Wi-Fi network.  The speed achieved will vary, dependent on the device and environmental conditions at the time of connection.  For example, on earlier model iPhones the maximum achievable speed might be 40Mbps whereas a laptop will most likely be higher.

You’ll be pleased to know that we include the concurrent connection of up to 8 devices to the network in your rent.

Need anymore information?  BigAir has a dedicated support team who can speak to you anytime, 24 hours a day, 7 days a week: 1300 757 457 or you can talk to us!