Frequently Asked Questions

Not found the information you were looking for about our residences or student accommodation in Australia? You might find the answer in our frequently asked questions. Select FAQ Category


Booking Your Room

Rent & Tenancy Agreements 

Moving In

Student Living

Accommodation Amenities

Safety & Security


Booking Your Room 

How long does a viewing take?


It usually takes between 15 and 30 minutes to tour our student accommodation in person, however, we can also cater to your needs.


I can't make an in person viewing, are there any alternative viewing options?

Absolutely! We can show you around via video call. Skype, FaceTime, WhatsApp, you name it, just let us know what works best for you when booking.


What will I see at the viewing?

We will show you examples of the different room types available, and we're also happy to answer any questions you have on the local area, building facilities or anything else about life at The Student Housing Company.


Who can live at The Student Housing Company?

If you're a full or part-time student, enrolled at a recognised educational institution, we'd love you to come live with us. We will need to see a copy of your Confirmation of Enrolment or Acceptance Confirmation from your institution as part of the booking process. If you are an international student, we will also need a copy of your visa.


Is there an age limit for booking with The Student Housing Company?

If you are under 18 we can accommodate you in Melbourne & Perth. Contact us for more information.


Are all the rooms the same?

Do I have a choice of room?Whilst all of our rooms benefit from the same high standards, modern style and great features, there are different types of apartments, lots are different sizes and the view will vary. Our apartments are priced to reflect these differences as far as possible. The best thing to do if you're not sure is to contact us and we can talk you through the options and your requirements to find your perfect room.


How do I book a room?

It's simple! Apply online via the Student Portal, filling in your room preferences, and within 48 hours a member of the team will allocate you a room and be in touch with the next steps.


Do I need to pay a deposit?

To secure your room with us we will ask you to pay a deposit equivalent to two weeks rent. When you move in this deposit will cover the first two weeks of your stay with us - simple!


Do I need to pay a Bond?

If your booking is a short stay of 12 weeks or less you will not need to pay a Bond. Otherwise you will need to pay a Bond equivalent to four weeks rent prior to your arrival. You don’t need to pay this at the time of booking, but we will prompt you to pay before you arrive or you will not be able to check in. The Bond will be lodged with the relevant authority, and is refundable at the end of your stay, subject to deductions for any damages.


Can I choose who I live with?

You can choose to live with your friends by requesting the same apartment when you book with us. Please note, this is subject to availability, so it’s best to book early to avoid disappointment!


Do you provide male/female only accommodation?

Yes, if you prefer to have a single gender apartment just speak to  team when you book. This is subject to demand and availability so we’d recommend getting in touch as early as you can.



Rent & Tenancy Agreements 

How do I pay my rent?

If you select to pay your rent fortnightly, you'll need to register for Direct Debit before you move in, then your payments will be collected automatically when they are due, easy! If you choose to pay in full you'll need to pay with a credit or debit card via the Student Portal.


Can I pay rent by bank transfer?

We ask students to pay their rent by Direct Debit or via the Student Portal as it is safer and more efficient, but in some instances you may be able to pay by bank transfer, speak to the team for more information.


Are there any extra bills I have to pay?

Utilities including high speed Wi-Fi are all included in your rent, so there’s no need to worry about paying bills on time. The only additional item to pay for is use of the laundry machines when you do your washing. Parking may also be available at an additional cost, speak to the team for more information. 


Can I sublet my room?

No - unfortunately, we do not allow students to sublet their rooms throughout their contract with us. If you find a replacement tenant we will take care of the paperwork for them to take over your tenancy.


Can I move out early?

Yes - provided you find a replacement tenant for your room, then you can get in touch with the team to discuss the details. Admin fees may apply.


Can I pay from an international bank account?

You can pay via the Student Portal with a credit or debit card, which includes international payments. Remember, if you choose to pay your rent fortnightly you will need to register for Direct Debit, which required an Australian debit card.



Moving In

Do I need to do anything before I arrive?

A few weeks before your booking starts, we'll be in touch with a link to complete your eInduction. This online process will give you all the information you need about arriving at your selected residence, as well as the rules and regulations in place at The Student Housing Company. If you have not completed this prior to your arrival you will not be able to check in and will be asked to complete it at reception before collecting your keys.


Can I move in before my contract starts?

In many cases, we can accommodate students moving in early at a nightly rate, contact the team to find out more.


What documents do I need to check in?

Before you arrive we will ask you to upload some documents to the Student Portal. We will need to see a copy of your Confirmation of Enrolment or Acceptance Confirmation from your institution and a copy of your Passport or other official ID. If you are an international student we will need a copy of your visa.


What time can I arrive?

You can arrive any time after 2pm on the day your contract starts, we'll ask you to let us know when you plan on arriving during your eInduction. Out of hours arrivals are possible but please make sure you have completed all documents and payments for your booking, and made arrangements with the team.


Can I bring family and friends with me when I move in?

Yes! Family & friends are welcome to help you move in to your new home, however we ask you to be mindful of other students.


Do I need to bring my own bedding and kitchen equipment?

Yes, bedding and kitchen equipment is not included in your room as standard, however we have handy bedding and kitchen packs available to purchase on the Student Portal or at reception.

If you have booked a short stay booking at The Boulevard in Perth, bedding will be included in your room.




Student Living

Can I personalise my room?

As long as you are able to return it to its original condition when you check out, or you will be charged for any damages.


Where can I smoke?

Smoking is not allowed in any of our residences. This includes on balconies, terraces and outdoor communal areas. 


Can I keep a fridge in my room?

Additional fridges are only allowed in your room if they are for the purpose of storing prescribed medication and must be approved by your residence team.


Can I bring a pet?

We love fluffy animals but we do not allow tenants to bring any type of pet into the building. 


Are there any social events for residents?

We host a wide range of events all year round for you and your flatmates to enjoy; from spiritual and cultural get-togethers, to fitness events and much more.


If I don’t get on with my new roommates can I change rooms?

We want to make sure that you love your experience living with us, so if you find you’re not getting on with your new roommates it may be possible to change rooms subject to availability. Get in touch with your residence team for more information. 


What happens if something in my flat breaks or doesn’t work?

Our friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. Just complete a maintenance request on the Student Portal.


Are the social spaces always open?

You can book out some of the social spaces on offer in our accommodation, but most of our common areas are open 24 hours a day unless alternative opening hours are advertised. 


Can I drink alcohol in the residence?

As long as you are of legal drinking age, you can drink in your apartment. Drinking alcohol may not be allowed in certain communal areas, keep an eye out for posters in the residence?


Can I get food deliveries?

Yes, you'll need to meet the delivery driver at reception to take your food, we cannot accept food or grocery deliveries on your behalf.



Accommodation Amenities

Is Wi-Fi included?

Yes, we offer high-speed broadband and Wi-Fi as standard in all rooms, and it’s also available in our social spaces and communal areas.


What appliances are included in your flat when you arrive? 

The appliances included in your apartment depend on the type of room or residence you book with. Check out our residence pages for more information or get in touch with the residence team. 

Vacuum cleaners, mops, irons and ironing boards are available to hire free of charge at all of our residences.


Where do I do my washing? 

We have on-site laundry facilities for you to use whenever you need during your stay. 


What equipment is in the gym?

The residences that include a gym on site have free weights and fixed weight training equipment, cardiovascular equipment and yoga mats.


Can I have parcels delivered to my building?

Our team is always on hand to accept your parcels and signed-for items so you never miss a delivery. We’ll also send you an email reminder when your package is ready for collection.


How secure is the bike storage?

Our bike storage is inside our secure properties, so only residents can gain access. However we still recommend using a secure D style bike lock for extra security. 


Who is responsible for cleaning?

We look after cleaning in the communal spaces.

You are responsible for cleaning in your apartment, along with your roommates if you have them. We offer a cleaning service, contact us for more information.



Safety & Security

Is there always a member of staff available on site?

We have staff available 24 hours a day, so if you ever have a request, a member of our residence team can help you day or night. 


How safe is the accommodation?

All of the entrances to our residences are access controlled as well as monitored by CCTV 24 hours a day, and all apartment doors secured with electronic locks operated with a key fob. We also aim to always have resident teams on site should you ever need extra support. 


Is the building regularly inspected for fire safety?

The safety of our students is very important to us. We have fire alarm tests and inspections on fire safety practices regularly across all of our residences. 






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